Return & Refund Policy

Thank you for choosing Sabaya Jewelry. Each piece is crafted with care and attention to detail, and we want every purchase to be a confident one. Please review our policy below before placing your order.

Return Eligibility

Returns are only accepted under the following conditions:

• Incorrect Item Received: The item delivered is entirely different from what was ordered.

• Major Damage on Delivery: The item arrives significantly damaged and unwearable.

Please Note:

• Returns or exchanges are not available for special orders or items that have been modified.

• If the product label is damaged, cut, or tampered with, the return or exchange will be void.

• Customers are responsible for return shipping costs and any additional fees.

• Sabaya Jewelry reserves the right to accept, decline, or cancel orders in cases such as unavailable products or pricing errors.

Important Notes

• Minor scratches, slight bends, or small stones loosening during transit are not valid reasons for a return.

• For assistance with minor issues, please contact us on WhatsApp at +966 55 700 9993.

Jewelry Care & Handling

We guarantee the authenticity and purity of our gold. However, we do not provide a warranty for breakage after delivery. Gold is a precious but soft metal—lighter designs may be more susceptible to wear. Proper care and mindful usage will help preserve your jewelry.

Refund Process

• Once your return is received and inspected, we will notify you of the outcome.

• If approved, refunds will be processed to your original payment method within 10 business days.

• Your bank or card provider may take additional time to post the refund.

✨ We’re happy to provide videos, extra photos, or measurements before purchase to help you make the best choice.